Are you struggling to find a case-capable support system to handle your case scenarios?
A recent AIIM case management survey that discusses the limitations of traditional case management systems, reports that 45% of respondents use customisations, workarounds, add-ons or entirely manual processes to manage cases, and 32% say a better system would improve productivity.
The report goes on to discuss a new generation of applications, called smart process applications that are better equipped than other systems to handle case management.
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