K2 | Social Monitoring & Case Management Solution

Social Monitoring & Case Management solution helps the organization to manage and monitor voice of customers in the Social Media and well-known websites. It can monitor messages on Facebook, Twitter, YouTube, Pantip, News websites, and RSS feeds. Moreover, there is text-analysis Engine to serve the sentiment analysis of those messages as Negative, Positive or Neutral Comments.   Then, the case is created in the K2 Platform to support the Case Management Workflow. As a result, an organization is able to manage and track the progress of ease case which is from the various sources in the single Portal of Management.

Business Benefit

• To monitor the big data on social network
• To protect the brand
• To track the case management
• To measure the campaign / new product launch

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