Complaints and incident response management require careful policies which are enforceable and have full tracability. Failure to operate this way can put your organisation in serious situations facing legal complications. Key responsibilities and process lines are critical.


Belfast Health and Social Care Trust and SNP have transformed their incident management process using e-forms, removing the need for paper-based processing and reporting. Includes full audit trails and more.

Find out how the SNP and their "i-Care" solution:

  • Improved tracability and respond in real-time
  • Allowed instant access to historical information and report generation
  • Provided siginficant time and cost savings
  • Offered secure information and communication.


In addition, Belfast Health & Social Care Trust and their 7 different organisations different disparate systems and ways of working posed serious challenges to efficiency. 


Find out how Belfast:

  • Improved patient care resulting from less admin time
  • Cost savings replacing paper forms with an effective automated online process
  • Greater efficiency in the ICT department – projects delivered quickly and successfully


Register your details now to download our case study with Belfast Health and Social Care Trust and SNP. Find out how you can transform your incident management processes using K2 solutions.




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