CASE STUDY | JLT SPECIALTY

Leading broking, risk management and claims consulting service resolves up to 90% of queries within 48 hours.

 

BASED IN LONDON, JLT Specialtiy provides insurance broking, risk management and claims consulting services. JLT Speciality is  the largest member of Jardine Lloyd Thompson Group of Companies (JLT).

 

With their query management process being frowned upon with duplicate queries coming in through email and phone, find out how they:

  • Improved comm and collaboration between service teams,
  • Drove efficiency with key documents produced faster and more accurately
  • Resolved nearly 90% of queries within 48 hours,
  • Up to 60% of fewer queries passed to front end client service teams.

 

Learn how you can also standardise proceses within your organisation using BPM solutions.

 

 

 

 

 

 

 

 

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