FORRESTER REPORT  | REVENUE AND CUSTOMERS SHAPE THE NEW BUSINESS CASE FOR PROCESS EXCELLENCE


Like other mature technologies, business process management (BPM) is struggling to remain relevant in the age of the customer.

BPM is here to stay, but as organizational agendas have shifted to focus on growing revenue and expanding the customer base, building a solid business case for BPM initiatives to gain executive buy-in will become even more critical. Forward-thinking enterprise architects that invest the time to link BPM to new front-office drivers with high ROIs will more easily be able to build the case they need to help drive the organization forward.

Forrester’s latest report, “Revenue and Customers Shape the New Business Case for Process Excellence,” provides the new business process management playbook and offers guidance on what revenue and customer-focused drivers to focus on for your BPM initiatives.

Download the full Forrester report at no cost to learn how to reframe BPM in your organization through a modern lens.

FORRESTER REPORT