GUIDE  |  HOW TO MAKE A STRONG BUSINESS CASE FOR BUSINESS PROCESS MANAGEMENT IN FINANCIAL SERVICES

BPM has traditionally been demoted to make room for the automation of core business processes. However, as customers’ demands for a modern, integrated financial transactional experience increase, the need for more agile technologies for customer-facing processes increases as well.

To meet this demand, new business application platforms have stepped up to the plate, giving businesses a way to automate processes faster, while improving transparency across the organisation.

Agile BPM represents a great opportunity to demonstrate strategic acumen at a time when you have never been under more pressure to do so. IT leaders need to communicate the business benefits of BPM:

  • Improved productivity – with minimal manual processing and human error

  • Customer access to account information – anytime, anywhere, on any device

  • Managerial control – with process visibility right across the business

Increased operational efficiencies result in increased focus on the customer experience.Our K2 best practice guide “Making the Case for Agile BPM in Financial Services” gives you all the information you need to persuade senior management on the business benefits of BPM.