GUIDE | WINNING THE NEW FINANCIAL INDUSTRY RACE: TO THE AGILE, NOT JUST TO THE SWIFT
 

Financial firms can be excused for congratulating themselves. Seven years of the financial crisis and its aftermath have weeded out poorly run financial-services companies, and those that remain are smarter, stronger and faster.

Banks have recovered from the financial crisis and recently posted near-record profits. But this is no time for financial firms to get complacent: challenges remain and new opportunities are emerging. Successful financial firms must not only run hard in this new race but must also learn to better use all the tools at their disposal.

Financial firms need to look forward and be alert. Bank balance sheets are healthy, but returns on bank equity are weak — and shareholders might grow restless. In addition, new sources of competition are putting pressure on prices, and regulators might impose additional costs. For example, 53 percent of bankers polled in a recent survey reported that they believe that regulators will force banks to update their legacy systems.1

Despite these challenges, new opportunities abound for financial firms, particularly in customer engagement and service. However, these opportunities are closely tied to engaging with clients in new ways and are based on mastering new IT fundamentals. Firms that better utilize their current technology investments can take advantage of these opportunities. While financial firms are running hard to stay in the race, they have to become more agile and efficient to win, download this guide to learn how.

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