The age of the customer is set to disrupt the BPM market

Forrester’s latest report indicates a shift in the business process management (BPM) market. “‘Low-code’ platforms, new engagement architectures and cloud-based work orchestration” are replacing BPM suites, which simply aren’t agile enough to streamline business operations and improve processes that “directly or indirectly touch customers or shape customer experience.” With the BPM focus on operations-centric and customer-centric business challenges, organizations are choosing agile technologies that reduce coding and cut down implementation times, to keep up with market demands.

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Clay Richardson
Principal Analyst, Forrester Research

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies.


Craig Le Clair
Vice President, Principal Analyst, Forrester Research

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes.

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