FORRESTER REPORT | PREDICTIONS 2015
The age of the customer is set to disrupt the BPM market


Now more than ever, the customer is the pulse of the business world. In this new dawn of laser-focused customer centricity, companies are adjusting almost everything about their operations to ensure customer needs are met – including their business process management (BPM) solutions.

In its latest report, Forrester indicates that the BPM landscape is changing fast.

Companies are choosing low-code platforms over tedious hand coding, and much of the market is moving to the cloud. These new platforms and solutions are quicker and easier to implement, and are steadily replacing traditional BPM suites, which have historically been focused on production and operational workflows and aren’t agile enough to help with customer experience management.

Want to learn more?

Download this complimentary five-page report to help ensure you have the knowledge you need to retain your customers in 2015 and beyond.

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AUTHORS

Clay Richardson
Principal Analyst, Forrester Research

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies.

 

Craig Le Clair
Vice President, Principal Analyst, Forrester Research

Craig serves Enterprise Architecture Professionals. He is an internationally renowned expert in business process management and initiated Forrester's series on untamed business processes.

 

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