FORRESTER REPORT | PREDICTIONS 2015
The age of the customer is set to disrupt the BPM market
Now more than ever, the customer is the pulse of the business world. In this new dawn of laser-focused customer centricity, companies are adjusting almost everything about their operations to ensure customer needs are met – including their business process management (BPM) solutions.
In its latest report, Forrester indicates that the BPM landscape is changing fast.
Companies are choosing low-code platforms over tedious hand coding, and much of the market is moving to the cloud. These new platforms and solutions are quicker and easier to implement, and are steadily replacing traditional BPM suites, which have historically been focused on production and operational workflows and aren’t agile enough to help with customer experience management.
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Principal Analyst, Forrester Research
Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies.
Craig Le Clair
Vice President, Principal Analyst, Forrester Research
Craig serves Enterprise Architecture Professionals. He is an internationally renowned expert in business process management and initiated Forrester's series on untamed business processes.