CASE STUDY | KEOGHS CASE MANAGEMENT SOLUTION


Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. They combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables Keoghs to create individual solutions for each client that match their requirements in terms of quality, performance and value for money.

In common with many of their peers, Keoghs had implemented a Windows client-based legal case management solution in the past. As their need to accelerate processes increased, this solution had become a ‘rusty ball and chain’, preventing rapid changes and limiting Keoghs’ ability to scale to meet customer demands.

When looking for a replacement solution, Keoghs, which refers to itself as non-conventional law firm, had several requirements that general law firm-orientated case management systems couldn’t meet. Keoghs’ focus on complex insurance claims, together with industry changes, required a level of process excellence typically associated with advanced business process management tools. These factors led Keoghs to choose a solution based on K2 and SharePoint.

The solution, named Tracker, formed Keoghs’ main business application - running 95% of all their critical processes from case management through to product development and client reporting. Slicedbread was able to bring this experience to both de-risk and accelerate Keoghs implementation. Download this full case study to get insights into how the project was managed from start to finish.

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