Live Webinar

Improving Your Customer Care Process

The customer is king! Every business relies on customers of all types, and managing those relationships is incredibly important. Hence the reason CRM tools like Salesforce and Dynamics CRM have grown so popular for ensuring that your customers get the best experience possible. However, managing those customer relationships and the many engagements you have with them can be cumbersome and complicated.

 

Despite the many digital tools that exist, there are a lot of companies that still rely on paperwork and paper-based processes to manage customer experiences. And the longer paper processes are used, the harder it becomes to digitize within an organization.

 

This is where low-code platforms drive impact, as they enable faster development of applications that can drive transformation within businesses. And when those capabilities are mixed with process automation expertise, you get a platform like K2. This provides a quick and efficient way to automate business operations, so you have more time to focus on providing the best possible client services. Business apps can, for example, give you an easy, paperless way to manage customer relationships.

 

Join K2 and Velocity on August 8 at 10.30am BST for a webinar that is all-focused on customer and contract management. We’ll show you how easy it is to build apps that help you centralize and automate messy, paper-based processes and how business apps can help you:

 

  • Exceed client expectations - with shared visibility of customer accounts on any device
  • Improve client care - with efficient processing of business-critical workflows
  • Gain greater visibility into the customer care process through the use of dynamic reports and dashboards

 

WEBINAR DETAILS:
DATE: Tuesday, August 8th
TIME: 10:30am BST

 

Speaker - Arno van Rooyen

 

Arno is the Managing Director and Business Solution Architect at Velocity. He has extensive experience in advisory and implementation projects, catering for a wide variety of professional and industrial sectors. Arno and his team develop custom software solutions that help customers digitally transform their business and maximize their process efficiency. Velocity Cloud- and On-Premise hosted solutions provide Business Process Automation, Enterprise Content Management, Customer Relationship Management and Data Analytics on web and mobile platforms.

Fill out this form to register for the webinar:

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We are running a two part webinar series looking at how organizations exploit digital developments in a way that augments or expands their business models and enables digital transformation.

The Role of BPM and RPA in Financial Services

The financial services industry is undergoing huge digital transformation, whether you look at retail banking, insurance or wealth management the need to automate, be more efficient and offer better products faster is essential if organisations want to remain relevant. These changes are largely being driven by increased competition as well as and the ever changing regulatory landscape. 
 

Join Andrew Murphy on June 22, as he looks at how BPM and RPA are being applied in financial organisations today, in an effort to drive immediate efficiencies as well as medium to long-term strategic transformation goals.

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Digital Transformation Webinar Series

There is little doubt that digital tools and technologies are profoundly affecting the way business is being conducted today. They have already disrupted many industries and are threatening to disrupt others.
 
Executives in all industries are using digital advances such as analytics, mobility, social media, and smart embedded devices, as well as improving their use of technologies, to change customer relationships, internal processes, and value propositions.
 
We ran a series of webinars looking at how organizations exploit these digital developments in a way that augments or expands their business models and enables digital transformation; where organizations apply digital technologies and the resulting data to optimize key business processes, uncover new monetization opportunities and create a more compelling customer experience.

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