COMPLIMENTARY WHITEPAPER | USE SMART PROCESS APPS TO BUILD YOUR NEXT CASE MANAGEMENT SOLUTION
 


Are smart process applications the “next big thing” for case management? In a recent in-depth report on case management titled “Case Management and Smart Process Applications,” AIIM takes a look at the applicability of smart process applications, a new generation of applications used to support highly variable, people-intensive business activities that may be subject to frequent change.

Smart process apps automate and speed up these activities, which may span people, systems and departments across an enterprise. With regard to case management, the AIIM report uses the term in its widest sense to refer to end-to-end processes that may be subject to change. In this sense, case management applications could range from “payment management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or legal cases.”

The AIIM report discusses the flexibility attributed to smart process application workflows versus the rigidity often associated with traditional case management systems. It also looks at the experience of early users, drivers for improved case management, and feature sets that modern case management systems must have.

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